Author: Brian Harnish

The Role of Content in Customer Service Improvement

Let’s be honest, nobody loves dealing with customer service. Long hold times, confusing menus, and unhelpful agents can quickly turn a positive experience sour. But what if we told you there’s a secret weapon that can dramatically improve customer service, making it not just tolerable, but actually…good? That weapon is content. Yes, the same content that fuels your marketing efforts can also be your customer service superhero. This article will explore how strategically created content – from killer FAQs to engaging video tutorials – can transform your customer support, reducing frustration, increasing loyalty, and ultimately boosting your bottom line. We’ll […]

Tips for Writing SEO-Friendly Product Reviews: Boost Your Rankings & Sales!

So you’ve got awesome products, and you’re writing reviews to help people find them. That’s great! But are your reviews actually helping people find them? This isn’t just about writing a nice review; it’s about making sure Google and other search engines see your review and think, ‘Hey, this is exactly what people are looking for!’ This article is your secret weapon to writing product reviews that don’t just inform readers but also boost your website’s visibility and, most importantly, your sales. We’ll dive deep into keyword research, on-page optimization techniques (that don’t sound scary!), and how to get people […]

The Importance of Link Building in the Arts and Culture Sector

So, you’re running an art gallery, a theatre company, or maybe a killer museum? High-fives! But let’s be real, amazing art doesn’t sell itself these days. You need people to know it exists, right? That’s where the magic of link building comes in. Think of it as the ultimate word-of-mouth, only amplified a million times over by the power of the internet. This isn’t about just selling tickets; it’s about building a thriving online community buzzing with excitement for your work. It’s about getting your incredible art seen by the right eyes, whether they’re potential patrons, funders, or media outlets […]

How to Optimize Your E-commerce Site for Google Shopping: A Casual Guide to Boosting Sales

So, you’re selling stuff online, huh? Awesome! But are you really reaching all your potential customers? If you’re not using Google Shopping, the answer is probably no. Think of it like this: Google Shopping is the super-powered, highly visible storefront that sits right alongside the regular Google search results. It’s where people go when they’re ready to buy – they’re not just browsing; they’re actively looking for products like yours. This isn’t some secret marketing hack; it’s a fundamental part of modern e-commerce success. This casual guide will walk you through everything you need to know to get your products […]

The Relationship Between SEO and PPC: A Surprisingly Synergistic Duo

Let’s be honest, the world of digital marketing can feel like a confusing jungle sometimes. You’ve got SEO, PPC, social media, email marketing… it’s enough to make your head spin! But what if I told you there’s a secret weapon that can supercharge your online presence and significantly boost your bottom line? It’s not some magical new algorithm, but a surprisingly effective partnership: the dynamic duo of SEO and PPC. For years, many marketers have mistakenly viewed these two giants as competitors, locked in a battle for supremacy. However, the reality is far more exciting – they’re actually better together […]

How to Create Engaging Corporate Blog Content That Actually Works

Let’s be honest, the corporate world isn’t exactly known for its exciting content. Think endless jargon-filled white papers and mind-numbingly boring case studies. But what if I told you that your company blog could be the secret weapon to boost your brand, attract customers, and even drive sales? This isn’t about churning out dull reports; it’s about creating engaging, shareable content that actually works. We’ll dive deep into the strategies and techniques to transform your corporate blog from a dusty corner of your website into a dynamic engine for growth. Get ready to ditch the corporate speak and discover the […]

SEO and Brand Awareness: A Winning Combo for Your Business

Let’s be honest, running a business in today’s world is like navigating a crowded marketplace – except the marketplace is the internet. Standing out from the noise requires a seriously savvy strategy, and that’s where SEO and brand awareness become your secret weapons. This isn’t just about getting your website to rank higher on Google; it’s about crafting a strong online presence that resonates with your target audience, builds trust, and ultimately drives sales. Think of SEO as the engine and brand awareness as the fuel – both are essential for a successful journey. This article will show you how […]

Understanding Google’s E-A-T Principles: Your Guide to Higher Rankings

So, you want to dominate Google search results? Forget about shady SEO tricks – it’s all about E-A-T. No, not breakfast, lunch, and dinner. We’re talking Expertise, Authoritativeness, and Trustworthiness, the secret sauce Google uses to rank websites. Think of it as Google’s way of saying, “Hey, this website knows its stuff, is a respected voice in its field, and is totally trustworthy.” Ignoring E-A-T is like showing up to a marathon in flip-flops – you might make it a few steps, but you won’t be winning any races. This guide breaks down everything you need to know about E-A-T, […]

How to Supercharge Your Local SEO with Podcasts: A Casual Guide

So, you’re a local business owner trying to conquer the digital world? You’ve probably heard about SEO, but maybe you’re feeling overwhelmed by all the technical jargon. Let’s face it, SEO can feel like climbing Mount Everest in flip-flops. But what if there was a fun, engaging way to boost your local SEO, attracting more customers without the usual headaches? Enter the podcast! Think of it as a friendly chat with your potential customers, building trust and establishing you as the go-to expert in your area. This isn’t just about throwing keywords around; it’s about creating genuine connections through engaging […]

The Impact of Network Latency on SEO: A Casual Guide

Ever waited impatiently for a webpage to load, only to abandon it in frustration? You’re not alone. In the fast-paced world of the internet, slow loading times are a major annoyance, and they can seriously impact your website’s success. This isn’t just about frustrated users; it’s about search engine optimization (SEO) – the very thing that drives traffic to your site. Network latency, the often-overlooked culprit behind sluggish websites, plays a significant role in how well your site performs in search engine results. This casual guide will demystify network latency, explaining how it affects your SEO and providing practical steps […]